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This includes when you are uploading files, or OneDrive is syncing new files from the cloud to your PC. Upon completion, clickВ a file named mbst-grab-results.zip will be saved to your Desktop. OneDrive icon with sync pending arrows The circular arrows over the OneDrive or OneDrive for work or school notification icons signify that sync is in progress. You will be presented with a page stating, ' Get Started!'Д¬lick the AdvancedВ tab on the left columnДЄ progress bar will appear and the program will proceed with getting logsВ from your computer

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Place a checkmark next to Accept License AgreementВ and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your DownloadsВ folder/location of the downloaded fileДouble-click mb-support-X.X.X.XXXX.exeВ to run the program NOTE:В The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you continue to have problems with this, please do not hesitate to contact your department's IT support office.If you havenвЂ™t already done so, please run the Malwarebytes Support ToolВ and then attach the logs in your next reply: In most cases, updating to the latest version of the OneDrive sync client resolves the issue.

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Install the newest OneDrive client and follow the prompts. If nothing happens, you should click the ' get the latest version of OneDrive' link in that window.

The window below will open and OneDrive will attempt to sync. To do this, logon to your email by going to. On a Macintosh or Windows-based computer, if OneDrive is still not syncing, you may need to download the newest OneDrive client. To confirm it is working, go through the steps above to tell if syncing is working. If that service is Disabled click the Enable button. Scroll down the list and select the Microsoft OneDrive service. If you see a More Details button, click it. To re-enable the Microsoft OneDrive service on your Windows computer, right-click an empty space on your Task Bar and select Task Manager. If your syncing isnвЂ™t working, It is possible, on a Windows computer, that the 'Microsoft OneDrive' service has been 'disabled'. If thereвЂ™s no exclamation point, then your syncing is working and thereвЂ™s no need to do anything further.Д«elow is an example from a Windows computer showing a successfully up to date sync with OneDrive: You may need to expand the system tray by clicking on the carat icon (^) to see everything in the system tray вЂ“ including the OneDrive icon. If the OneDrive icon (two blue clouds) has an exclamation point on it, then there is an issue. On a Windows computer, the system tray is typically located in the lower right corner of your screen on a Macintosh computer, the system tray is typically located in the upper right corner of your screen.

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The best way to tell if the syncing is still working is to update a file in the OneDrive folder on your computer, then look at the OneDrive icon in your system tray - it's where the date and time are displayed. It is important to ensure that your OneDrive sync client is working properly so that you donвЂ™t lose data, or donвЂ™t have access to the latest version of a file when you need it most.

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